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Q.4 ‘The Citizens’ Charter sees public services through the eyes of those who use them.’ Discuss how emergence of citizens’ charters have altered the concept of accountability and improved the delivery of public services. (10 Marks)

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Staff @CD

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Mentor’s Comments-

  • Introduce by defining the term citizens’ charter.
  • Briefly discuss the traditional concept of accountability.
  • Highlight how citizens’ charters have changed the concept of accountability and improved the
    public service delivery.
  • Mention a few shortcomings and conclude appropriately.

Comments

8 responses to “Q.4 ‘The Citizens’ Charter sees public services through the eyes of those who use them.’ Discuss how emergence of citizens’ charters have altered the concept of accountability and improved the delivery of public services. (10 Marks)”

  1. Siddharth CHATURVEDI Avatar
    Siddharth CHATURVEDI

    Razor payment ID: #0000466569

    1. Staff @CD Avatar
      Staff @CD

      Siddharth,
      Good answer. The points given are relevant. Try to elaborate through examples. Also discuss principles of citizen’s Charter. Also give a passing reference to shortcomings of Citizen’s Charter and reforms needed. It will be better if you can show accountability due to Citizen’s charter through examples.

      Keep writing.

  2. mc'd mufc Avatar
    mc’d mufc

    pls check

    1. Staff @CD Avatar
      Staff @CD

      Mc’d
      Good answer. Good that you have mentioned about principles of Citizen’s Charter. The points given are relevant. Try to elaborate through examples. Also give a passing reference to shortcomings of Citizen’s Charter and reforms needed. It will be better if you can show accountability due to Citizen’s charter through examples.

      Keep writing.

  3. muskan garg Avatar
    muskan garg

    .

    1. Staff @CD Avatar
      Staff @CD

      Muskan,
      Good attempt. Introduction is very good. Structure and flow is good. The points mentioned are relevant and as per the demand of the question. Good that you have mentioned about challenges associated with Citizen’s Charter as well. However also talk about principles of Citizen’s Charter and also mention briefly reforms needed. Elaborate a bit more upon the last part of the question i.e. how Citizen’s charter help in service delivery. Use examples to elaborate.

      Keep writing.

  4. k.s.nandhini Avatar
    k.s.nandhini

    Razorpay: I8GfoK9Ze5ifgl

    1. Staff @CD Avatar
      Staff @CD

      Nandhini,
      Good attempt. Try to elaborate through examples. Also discuss principles of Citizen’s Charter. The points given are relevant. Also give a passing reference to shortcomings of Citizen’s Charter and reforms needed. It will be better if you can show accountability due to Citizen’s charter through examples.

      Keep writing.

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