Mentor’s comment-
- In the introduction, briefly explain what the case study is all about.
- In the body discuss the ethical issues at hand. E.g Bias and racism, lack of application of mind and retrieval of facts necessary for action etc. Discuss what would be your response and how will you handle various ethical issues involved in the question.
- Conclude with a balanced approach.
Comments
9 responses to “One year after becoming CEO of Starbucks, you are faced with a leadership test when two black men were arrested in a Philadelphia Starbucks. The men were waiting to meet a business associate, but they did not purchase anything while they were waiting. The store manager asked them to leave and they refused, explaining that they were there to meet someone. The manager called the police because the men refused to leave, and the police arrested them. Another patron at Starbucks recorded the arrest on her cell phone, and it quickly went viral. In an interview after the arrest, the woman who took the video mentions that she had been sitting there for a while, and she wasn’t asked to leave even though she didn’t order anything. Additionally, the video shows the business associate of the black men show up during the arrest, and he asks the manager and the police what the men had done wrong. The general public and those who witnessed the arrest labeled it as discriminatory and racist. What should be your response in this matter. Discuss the ethical issues involved in the incident. 10 marks”
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Hi Deepika
Good introduction.
How do you they are in minority or majority, instead write like this – Bias towards certain community.
Merits and demerits of possible course of actions are well explained.
In the course of action, as the CEO of Starbucks first you should issue a statement of apology to the people who were arrested in the incident due to bias and also apologise to the stakeholders as Starbucks does not have any company policy for asking the customers to leave if they have not bought anything.
Good conclusion.
Keep writing, you will succeed.
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Hi Dakshina
Do not write the course of action in the introduction, instead briefly explain what the case study is all about.
Ensuring social responsibility is not an ethical issue.
You can write this- Lack of clear policy guidelines by Starbucks on which managers need to act before taking any action .
In the course of action, as the CEO of Starbucks first you should issue a statement of apology to the people who were arrested in the incident due to bias and also apologise to the stakeholders as Starbucks does not have any company policy for asking the customers to leave if they have not bought anything.
Also write that you would ensure that employees would receive more training, including about when to call authorities, and ensure that the company would conduct a thorough analysis of the practices that lead to this incident.
Need to diversify your content.
Brainstorm before writing.
Keep working hard, you will improve.
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Hi Parakh
Adhere to word limit, try to complete your answer in maximum two pages.
Do not write the course of action in the introduction, instead briefly explain what the case study is all about.
Ethical issues and stakeholders involved in the case study are well explained.
You have explained the possible course of actions in a decent manner.
Also write that you would take full responsibility for the actions of your employees, and acknowledge that Starbucks customers were hurt by the arrests.
The content is good.
Good conclusion.
Work on sentence formation, many of your sentences need to be rephrased.
Keep writing, you will succeed.
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Hi Unnati
Good introduction.
If you are writing in bullets points, then make a flow chart for that, that will save you space as well as make your answer more presentable.
Explain the ethical issues in one or two lines.
Firing manager is not a good option, instead of it, you can write that you would ensure that employees would receive more training, including about when to call authorities, and ensure
that the company would conduct a thorough analysis of the practices that lead to this incident.
Improve your handwriting, make it legible.
Avoid using short forms.
Keep working hard !
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