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“Mentor’s Comments”
Intro- define citizen charter with example
Body – explain the important parts that should always be there in citizen charter. Also, add any suggestions that must be incorporated in it.
Conclusion- conclude on lines showing impotance of citizen charter for an organization
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Rahul,
You have a very good understanding of the topic and your have Written a fine Answer overall.
With the same content you can make it more effective by molding a bit your arguments.
Section where you Mention aspects that should be there in a charter you need to point out their possible impact or effectiveness like three essential aspects of Good Governance transparency, accountability, and responsiveness; reduce delays in service and save opportunity cost; grievance redressal will uphold consumer rights etc. Use examples here in this section to make it more effective.
ARC recommendations should be last part.
Conclusion is well Written.
Overall fine answer. Keep Practicing 🙂
4.5/10
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Shubhashree ,
Your Introduction is good give here some examples to add Value.
Aptly Used diagrams. However in the core part of the answer you need to write better points that a Citizen’s Charter should have like clear vision and mission of the organisation, details of services provided by the organisation including standards, quality, time, Grievance redressal mechanism etc.
It would better if you write significance or effects of the competent along with them itself.
Inculcate examples in your answer both from Global like UK or Scandinavian countries and from India like Bangalore Municipal Corporation etc.
Overall fine attempt but I believe you can do better. Keep practicing 🙂
4.5/10
Please review
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Utkarsha,
Your Introduction is fine Add an example to make it better.
You failed in stratifying the core demand of the question. It doesn’t ask you to write Importance of Citizen’s Charter rather it want you to write aspects that should be part of a good charter and how these aspects will make it effective.
Here you need to write points like Citizen’s Charter should have like clear vision and mission of the organisation, details of services provided by the organisation including standards, quality, time, Grievance redressal mechanism etc.
And point out their possible impact or effectiveness like three essential aspects of Good Governance transparency, accountability, and responsiveness; reduce delays in service and save opportunity cost; grievance redressal will uphold consumer rights etc.
I have advised you earlier as well that You must Inculcate example along with arguments. Writing them in the end is not a good practice.
It’s ‘Sevottam model not sarvottam model’ as you have Written in Conclusion. Otherwise its fine.
Read question carefully, and do not repeat mistakes.
stay consistent Keep writing, I know there is delay in evaluation but I’m trying to get it back on time. Your every answer will be evaluated. You just stay focused and work upon what is being advised to you. You’ll do good.
Keep Practicing 🙂
Ref id 422329
Please review
Vishal,
You have Written overall a good Answer. However There are two issue in it.
1. You need to depict effectiveness of each component in your answer you can write points like upholding three essential aspects of Good Governance transparency, accountability, and responsiveness; reduce delays in service and save opportunity cost; grievance redressal will uphold consumer rights etc.
2. You need to Inculcate examples in your answer both from Global like UK or Scandinavian countries and from India like Bangalore Municipal Corporation etc.
Rest is good. Keep writing 🙂
4.5/15
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Aabha,
Your Introduction is fine but it’s lengthy. You need to write more concise and refined definition plus add an example in Introduction.
You need to frame your aspects section better. Here you need to write points like Citizen’s Charter should have like clear vision and mission of the organisation, details of services provided by the organisation including standards, quality, time, Grievance redressal mechanism etc. And then point out their possible impact or effectiveness like three essential aspects of Good Governance transparency, accountability, and responsiveness; reduce delays in service and save opportunity cost; grievance redressal will uphold consumer rights etc.
Issues identified are fine but you need to concise it (write it in 2-3lines) as its not the part of core demand of the question.
Suggestions are fine.
You must always Conclude your answer. Keep Practicing 🙂
2.5/10
ref id- #0000422539
Mradul ,
You have fine knowledge about the topic as a whole. You have addressed various aspects of the question. However you need to talk in greater detail about components that should be part of a good charter and how these aspects will make it effective.
Here you need to write points like Citizen’s Charter should have like clear vision and mission of the organisation, details of services provided by the organisation including standards, quality, time, Grievance redressal mechanism etc.
And point out their possible impact or effectiveness like three essential aspects of Good Governance transparency, accountability, and responsiveness; reduce delays in service and save opportunity cost; grievance redressal will uphold consumer rights etc.
Write examples in your answer there is not even a single example in your answer.
You need focus on fire demand of the question. Untill you fulfill that fringe aspects written in answer will not help you in fetching good marks.
Keep Practicing 🙂
3.5/10
Order id – #0000420396
@swatantra
Rohan,
Introduction is good but it’s lengthy limit it to one paragraph and add example.
Conclusion is can be Written Better
Overall you have Written a fine answer but there is scope of Improvement on following lines-
1. Aspect of a good charter are written fine but you also need to point out how they make charter more efficient Citizen’s Charter rather it want you to write aspects that should be part of a good charter and how these aspects will make it effective.
Here you need to write points like upholding three essential aspects of Good Governance transparency, accountability, and responsiveness; reduce delays in service and save opportunity cost; grievance redressal will uphold consumer rights etc.
2. add some suggestions for improvement. You can quote 2nd ARC’S recommendation here.
3. Always Label your diagrams.
Rest is fine. Keep Practicing 🙂
Review
Ref no 0000420120
Rajlaxmi,
Introduction and Conclusion are fine.
Overall all you have Written a fine Answer. How ever there is still scope of Improvement.
There is not even a single Example in your answer. So You need to Inculcate examples in your answer both from Global like UK or Scandinavian countries and from India like Bangalore Municipal Corporation etc.
Bring out how aspects you have Written will make charter more effective like upholding three essential ideals of Good Governance transparency, accountability, and responsiveness; reduce delays in service, grievance redressal will uphold consumer rights etc.
Add some suggested as well you can quote Second ARC’s Suggestions for that.
Keep practicing 🙂
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Ankita,
Your Introduction is very lengthy. Here you need to refine your definition.
You have covered all the aspects of the question. But following are the issue-
1. You need to depict along with the aspects you have Written how they will make charter more effective like upholding three essential ideals of Good Governance transparency, accountability and responsiveness; upholds consumers rights; promotes sustainable business culture etc.
2. Inculcate examples in your answer like Bangalore municipal corporation, MP’s Public services guarantee Act or Global best Practices.
3. Your Suggestions are essentially same as aspect you have Written. Rather quote ARC’s recommendations here.
I see good Improvement in your paper 4 answers. Keep Practicing you can do better 🙂
4.5/10
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Sumita,
Your Introduction is fine but it can be better with addition of example.
To avoid repetition you can avoid Writing second paragraph as you have written Aspects on similar lines below.
The Importance that you have Written in the end must be written along with the Aspects so that you can bring out how these Aspects will help in make a charter more effective.
You have mixed up issue and Suggestions. Write them separately and clearly.
Mention 2-3 drawbacks in the statement where you talk about rather mixing them with Suggestions.
Second ARC recommend against the UNIFORMITY of CC of different organisations under one parent organisation as it says one size doesn’t fit all. So update your knowledge here. Read recommendations of ARC for CC.
Also Write Examples in your answer there is not even a single example in your answer like Bangalore municipal corporation, MP’s Public services guarantee Act or Global best Practices scandevian or UK model or Japanese model.
Keep Practicing 🙂
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Kartikey ,
Your Introduction is fine.
Aspects you have Written are Good but You need to depict along with the aspects that how they will make charter more effective like upholding three essential ideals of Good Governance transparency, accountability and responsiveness; upholds consumers rights; promotes sustainable business culture etc.
You can point out some issues with CC in India.
Second ARC has given many more recommendation for CC write them as well. The way seven steps you have Written it seems that you just want to Fill the page. Rather you should utilise the space wisely.
Also Write Examples in your answer there is not even a single example in your answer like Bangalore municipal corporation, MP’s Public services guarantee Act or Global best Practices scandevia or UK model or Japanese model.
Keep Practicing:)
3.5/10
Kindly review @swatantra sir
Ref id 420326
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