Answer:
Here, the anger of people is misplaced due to the popular perception of government servants. Once people witness self-abnegation, dedication, and courage in the rescue work they will start cooperating.
My response to such a situation
- The safety of the public, as well as the official, is the first priority. Considering the injury of the official, he/she can be sent back for the treatment, but calling off the operation is out of the question.
- I will try to reduce public anger by convincing them to cooperate. For this, I will talk with the community elders and tell them the reason for the delay and will promise to provide all assistance.
- Once the community members are convinced and the team of officials is safe, then the operation can be continued. This will require my indulgence too.
- I will start the basic operation which requires urgent implementation, starting with transferring the affected to a safe place and providing them with basic items like food, water, medicine, clothes, etc.
- A backup team containing professional disaster management experts will be sought as fast as possible. Till the weather improves, I along with the officials will stay with the community for taking care of the needs as well as a symbolic gesture of support.
Qualities required to effectively manage such a situation
- Spirit of service: Since the rescue team is vulnerable to physical and verbal attacks, only some higher cause can help an officer in composed and coordinated rescue work.
- Leadership: In such circumstances, the finality of any decision lies completely on the wisdom of the leader.He/She also needs to lead the team from the front; displaying personal courage and conviction.
- Empathy and Emotional Intelligence: An officer needs to have empathy and emotional intelligence for understanding the behavior of disgruntled local people otherwise one may abort the relief mission or resort to using of force-which will only heighten their anger.
- Power of persuasion: People seething with anger are reactive and short-sighted, making them agree for something requires the power of persuasion.
- Patience and Presence of mind: A Public Servant can not afford to make spontaneous decisions in such situations. Any further course of action should be guided by considerate assessment and swift thinking.
Leaving thousands unattended because of public anger, when they are completely dependent on government help, would be an act of timidity and self-preservation which is unbecoming of a public servant.
We need to have a sensitivity to the situation and not blame people for their reactions. Empathy and support is the key to rescue people in problems.
Comments
8 responses to “You are heading the rescue operations in an area affected by severe natural calamity, thousands of people are rendered homeless and deprived of food, drinking water and other basic amenities. Rescue work has been disrupted by heavy rainfall and damaged to supply routes. The local people are seeding with anger against the delayed limited rescue operations. When your team reaches the affected area, the people there heckle and even assault some of the team members. One of your team members is even severely injured. Faced with this crisis some team member pleads with you to call off the operations freeing threats to their life. In such trying circumstances, what will be your response? Examine the qualities of a public servant which will be required to manage the situations. (20 marks)”
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A very good intro. You have placed all the issues perfectly there.
A very detailed discussion.
The content is very good throughout the answer.
The structure is perfect.
The steps discussed are realistic.
The 2nd part of the answer is very good.
Read the model answer to see other angles as well or what are the other options that you can mention in questions like these.
Good language.
MOJO0204R00N55952566
@parth-verma1 Sir Kindly review the answers!
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A very good intro. It sets the pace really well for the answer.
Underline imp points in your answer.
You have discussed the traits and steps that need to be taken by the officer concerned in a really decent manner.
But to break the monotonicity of the answer and create a better stricture, you could divide the content into two parts. First should discuss the steps needed in such situations.
Then in the second subheading discuss the traits needed in such a situation.
Your content will remain mostly the same but the division will lend a better balance to your answer.
Your content is well placed and it is detailed.
MOJO0206200D40884686
Good content.
But the structure can be made better.
Right now the balance is more tilted in the favor of the 1st part while the 2nd part lacks depth in terms of coverage.
Hence give proper focus to both points.
The overall language is decent and the presentation is smooth.
Your understanding of the question is correct and you have managed to give good inputs. Just work on the structure.